thank you written testimonials

What our residents say


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We offer our sincere thanks to your staff for the special care given to my late father. In the past four years since he has been with your facility, we noted he has been treated with respect. We commend your staff as they always have a lovely smile and have nursed dad with kindness.

Your Chaplain is very supportive. His fortnightly support groups are a blessing and in addition he continues to be a great support to my mother who is still a resident at Mareeba. We are indeed fortunate to have the availability of your well run Aged Care facility here in this area.

Yours faithfully
Fay and John Church


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I wish to respond to the article on aged-care nursing home horrors. My wife and I have been residing at Mareeba Aged Care in Maclean NSW for the past three months, and I cannot fault the conditions in which we are living.

I believe that Aged Care homes should be given a rating system such as you find with motels. This way people can be aware of conditions by the stars that the facility has, and good facilities, such as 5 star facilities like Mareeba, would not be tainted by the negative media that is currently dominating the news. I also think that staff should be scrutinized closely prior to employment.

Having seen firsthand how difficult it can be for staff, I have gained a huge appreciation to all the nursing, kitchen, and cleaning staff. In fact I would go as far to say that the nursing staff are all first class. However, I am embarrassed by the disrespect that is often shown to them. However, the nurses do not let the abuse upset them, but always handle it with dedication and professionalism. The cleaning staff keep the facilities spotless and hygienic, and the rooms are cleaned daily. The meals are wonderful and we are never left feeling hungry or disappointed.

I have been unfortunate to have sustained some minor cuts at home, which I would not have been able to care for by myself. The staff here have looked at these wounds daily and dressed them with the utmost care until they have all healed.

Despite missing our own home, we are the happiest we could possibly be as residents of Mareeba. This is why I felt so strongly that I must respond to this article, as I would hate to see good Aged Care facilities like Mareeba have their names dragged through the mud and tainted by the negative press.

Yours faithfully

Mr J. Johnson JP for over 50 years of Maclean

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Mum's every need was anticipated and taken care of; it takes special people. My mum was lucky to have been in your care.

Carolyn Fox
Angourie

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Just a quick thank you (but a big one) for helping us in our hour of need and taking care of dad.

Kindest Regards
Pam Buck

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I wanted to express my appreciation to the staff for taking such excellent care of me during my time at Mareeba...the high level of caring and energy ...their professional and personal pride in their work .... the variety and quality of the food provided.... the healing powers of being able to share a light-hearted joke ...their cheery, pleasant attitudes. ...the nursing staff's warm support and encouragement in particular, directly contributed to my health improving to such an extent that I was able to fulfil my desire of returning home to my own unit.

K R Maunder

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I feel like I am encouraged to do as much for myself as possible yet I don’t have to participate in activities if I don’t want to and that’s alright.

Jean

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All staff at Mareeba are wonderful I couldn’t ask for better, I don’t believe the service could be improved upon.


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I always found Mareeba staff to be of a very caring nature and genuinely interested in my father's welfare. The care given to my father was of an exceptional standard, and I could not have wished for better, both myself and other members of my family have always been made to feel welcome at Mareeba.

Mrs Ruth Gimbert


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I am comfortable with Mareeba, what impresses me most the kindness and sincerity of the staff, I am surprised at the amount of care taken to get things right for you and they’re happy about doing it.

Bill

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Staff have gone out of their way to make Mum feel welcome and comfortable here, have been patient with family’s anxieties and RN’s always quick to respond to her pain etc. much appreciated.

Betty

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There are not enough words to express the compassion, care and loving support that we received from everyone. When we think of Ray we will think of the many happy times we spent at Mareeba.

The Powers Family

letter from resident Lynda
letter from resident J. Johnson