Mareeba Aged Care's top priority remains the safety of our residents, staff, families and visitors. Since the start of the Pandemic our policy has been to take a cautious approach in order to better protect our residents, staff, visitors and families.

This includes taking a number of actions including:

  1. Continually monitoring information and advice regarding the Pandemic,
  2. Restricting who can enter the facility,
  3. Screening everyone entering the facility, and
  4. Undertaking a risk assessment for all Resident Excursions.

In forming our policies and processes we are guided by advice from government, state and federal health departments, and industry peak bodies. The situation is extremely fluid with circumstances changing daily and as such our policy may change without notice.


Please refer to the current Visitation Plan provided in the neighbouring list.

The following visitors and staff (including visiting workers) will not be permitted to enter the facility:

  • Persons who are not  fully vaccinated for COVID-19
  • Persons under 12 years of age (Please see visitation plan for full details) 
  • Anyone who has in the last 14 days returned from:
    • Overseas
    •  A currently listed hotspot or cluster area, stay at home order locations  in NSW, interstate or overseas

  • Anyone who has had close contact with someone who has in the last 14 days returned from: 
    • Overseas
    • A currently listed hotspot or cluster area, stay at home order locations  in NSW, interstate or overseas

(Please refer to the NSW Health website or contact Mareeba during office hours to confirm current hotspot locations)

  • Those who have been in contact with a confirmed or probable case of COVID-19 in the last 14 days;

Vaccination requirements for visitors

Covid vaccination
As of Monday 11th October 2021, ALL visitors, staff and contractors entering the facility must be fully vaccinated for COVID-19. This means you must have received both doses, with your second dose no less than 14 days prior. To assist with the screening/ sign in process please have your proof of vaccination ready each time you visit. It can be shown either on your phone or a printed copy. 

Influenza ( Flu) .
As the main flu season has passed for the year, a current flu vaccination is no longer a requirement to enter an aged care facility. In accordance with the current Public Health Order, a current (2021) flu vaccination was only a requirement for the period from 1 June to 30 September 2021.

COVID-19 Latest News

Mareeba Aged Care is working hard to keep our residents and families safe from Coronavirus. Please support us in this by reading our updates and following the guidance.
Please see our latest updates on COVID-19 below:

Please read the current visitation plan & general information under the headings below for full details. 

If you are an out of area visitor, we recommend you phone ahead to confirm current restrictions/arrangements as it can change at very short notice.

Social Outings: Risk Assessment forms: 
Effective 1st December 2021 you will not be required to complete a Social Outing Risk Assessment Form to take a resident out.

You will instead fill out the Resident Sign Out book, located at their nurse's station, with the required details. 

If you are taking a resident out on a day where our doors are closed to visitors ( Sundays and public holidays) please phone ahead to advise so we can assist your resident to be at the main entrance ready for pick up.

For residents leaving the facility for an individual outing, family gathering or group excursion, ensure that:
  • Residents are guided about COVID-safe behaviours, including practicing physical distancing (1.5m) and hand hygiene,
  • The event complies with the current  Public Health (COVID-19 General) Order 2021
  • no one at the event:
    • has been a close contact of a person with confirmed COVID-19 in the last 14 days
    • lives in a household with a person who is currently self-isolating
    • is waiting for a COVID-19 test result.


For urgent advice and updates, please see our Facebook Page:


Effective Monday 11 October 2021: ALL VISITORS entering the facility must be fully vaccinated for COVID-19. This means you must have received BOTH doses.
You cannot visit if it has been less than 14 days since your second dose.

Proof vaccination status can be found at Medicare Online, myGov account or obtain a printed Immunisation Statement from you GP/vaccination provider which shows both doses and dates of administration. Regular visitors are asked to leave a copy of their Covid Vaccination evidence now at admin.

Thank you for your co-operation.