Mareeba Aged Care's top priority remains the safety of our residents, staff, families and visitors. Since the start of the Pandemic our policy has been to take a cautious approach in order to better protect our residents, staff, visitors and families.

This includes taking a number of actions including:

  1. Continually monitoring information and advice regarding the Pandemic,
  2. Restricting who can enter the facility,
  3. Screening everyone entering the facility, and
  4. Undertaking a risk assessment for all Resident Excursions.

In forming our policies and processes we are guided by advice from government, state and federal health departments, and industry peak bodies. The situation is extremely fluid with circumstances changing daily and as such our policy may change without notice.


Please refer to the current Visitation Plan provided in the neighbouring list.

The following visitors and staff (including visiting workers) will not be permitted to enter the facility:

  • Anyone who has in the last 14 days returned from:
    • Overseas
    •  A currently listed hotspot or cluster area in NSW, interstate or overseas

  • Anyone who has had contact with someone who has in the last 14 days returned from: 
    • Overseas
    • A currently listed hotspot or cluster area in NSW, interstate or overseas. 

(Please refer to the NSW Health website or contact Mareeba during office hours to confirm current hotspot locations)

  • Those who have been in contact with a confirmed or probable case of COVID-19 in the last 14 days;
  • Those who have been in contact with a suspected or possible case of COVID-19 (i.e. someone who is currently waiting for test results)
  • Those with fever or symptoms of acute respiratory infection (e.g. cough, sore throat, runny nose, shortness of breath); and
  • Those who have not been vaccinated against influenza See Further details below

2021 Flu Vaccination requirements for visitors

From NSW Health - (effective 6th May 2021)
From 1 June to 30 September 2021,
all visitors and staff entering a residential aged care facility should be required to provide evidence that they received a dose of the 2021 influenza vaccination. Where the person has a medical certificate indicating a contraindication to influenza vaccination or there are other special circumstances, visits may be permitted provided additional precautions are applied.

 A decision to admit otherwise excluded visitors (including if they do not have an up to date influenza vaccine) must be based on an assessment of the risk posed by the visitor, and the ability of the facility to manage their visit. Added precautions, including being escorted directly to and from the room of the resident, wearing a mask and remaining within the room during the visit, would need to be in place. A decision whether to admit an excluded visitor should be based on a risk assessment by the facility.

Mareeba Aged Care/ Social Outings:
Residents will still be able to attend social outings and events with persons who are not vaccinated. Please ensure this information is detailed on the Risk Assessment form in the vaccination question section. 

For non vaccinated visitors:
Exemptions may be granted in exceptional circumstances i.e compassionate grounds and will be assessed on a case by case basis with additional protective measures put in place. ( As advised above by NSW health). We ask you to please phone ahead to discuss and seek approval to visit prior to your arrival.

COVID-19 Latest News

Mareeba Aged Care is working hard to keep our residents and families safe from Coronavirus. Please support us in this by reading our updates and following the guidance.
Please see our latest updates on COVID-19 below:

Please read the current visitation plan & general information under the headings below for full details. 

If you are an out of area visitor, we recommend you phone ahead to confirm current restrictions/arrangements as it can change at very short notice.

Social Outings: Risk Assessment forms: 
While ever there are hotspot locations/ areas of concern advised, risk assessment forms need to be completed. If a resident is leaving the facility for a social outing, you need to complete and submit a risk assessment for approval at least 24 hours prior. Risk assessment forms are available from either the Admin office or on our website where you can print and complete. ( See below)
Risk assessments can be submitted in person or via email to
If there are any concerns with the details provided, one of our Admin team will contact you to further discuss.




For urgent advice and updates, please see our Facebook Page:


As the Stay at home order issued 14th August 2021 has been lifted, we are now open to visitors. Please read out vitation plan above for full details.